Requests for customizations:

Poetic Pieces offers personalized laser engravings upon request. Please note that custom orders require additional time for preparation and shipment. To begin, submit your request, and Rose Wiler will reach out to you with questions to establish a timeline for completion. The estimated time frame depends on current inventory, and additional supplies may need to be ordered. Inquiring about a custom order is free of charge. However, to avoid the creation of unpurchased customized products, payment is required once an estimate is provided before work on your request can begin.

Ensure that your custom requests are clear and concise. You will be informed if any part of your request cannot be accommodated. Requests containing offensive statements, foul language, or profane images will be declined. We reserve the right to decline any custom request at our discretion, with or without explanation. Please note that refunds are not available for custom orders.

Submit a request: Please use the Contact tab in the upper right-hand corner of our website to fill out the form. You can also reach us via email or direct message on Instagram. We aim to respond within 1-2 business days. Thank you so much for your patience and understanding!